Free One-Time Delivery for Every Order

FAQs

Do I need to create an Exuviance Singapore account to shop on the website?

Yes, you will have to create an Exuviance account to make a purchase from our Exuviance Singapore website. Once your Exuviance account has been created, you will automatically be registered as an Exuviance Singapore Club (eClub) member, allowing us to retrieve your particulars for easy reference on your future purchases.

How do I create an online Exuviance Singapore account?

Creating an Exuviance Singapore account is easy!
Just follow these 3 simple steps:

1. Click on Login at the top of the page
2. Select Register
3. Fill in your personal particulars and click Submit

How do I place an order on the Exuviance Singapore eStore?

If you see something you would like to purchase, simply add the item into your shopping cart and proceed to check out. Follow the instructions on your screen, select your preferred payment method, and you’re done!

What are the payment options available?

All payments made through PayPal or credit cards will be accepted for purchases made from our Exuviance Singapore eStore.

What are the delivery options and charges offered by Exuviance Singapore?

Courier Service

Deliveries are usually between Monday – Friday, 9.00am – 10.00pm. For Saturday deliveries, you will have to indicate or email us to request for it. 

Free one time delivery for every order. A delivery charge of SGD$7.00 will be incurred for additional delivery or return trips required.

Self-Collection

Self-collection of products will be available at NeoAsia (S) Pte Ltd 3-5 working days upon receiving your payment verification via email.

NeoAsia (S) Pte Ltd Address:
6 Tagore Drive
#04-07 Tagore Building
Singapore 787623

Collection timing:
10 am – 12 pm & 2 pm – 5 pm

For more enquiries regarding your purchase on the Exuviance Singapore Online Store or directions to our office, feel free to drop us an email at enquiry@exuviance.com.sg or call us at 6552 7787. 

During festive seasons and peak periods, processing time would be within 5 – 7 working days.

Do you provide international shipping?

As much as we would love to deliver overseas, all purchases made on the Exuviance Singapore eStore will be delivered to local addresses within Singapore only.

How long will it take for my order to arrive?

Please allow 3-5 working days for us to process your orders from the Exuviance Singapore eStore. 

During festive seasons and peak periods, processing time would be within 5 – 7 working days.

I have just made a purchase online. Can I change my order or cancel it?

We know how exciting it is to receive orders on time, therefore we are unable to amend or cancel any orders as we process orders immediately when it is confirmed.

Products sold are non-returnable, neither exchangeable nor refundable unless goods are (1) damaged or faulty due to manufacturer fault. and /or (2) incorrect products deliver by us.

What do I do if I receive a faulty item or have a problem with an item ordered?

Please contact us immediately at enquiry@exuviance.com.sg with your order number, details and an image of the faulty items received. Please do not discard the items as we will need it to be collected back by our courier.

What do I do if I had an allergic reactions?

At http://exuviance.com.sg/ , we specially curate the products we carry. The ingredients of the product are listed on the page to help you identify any sensitivities with certain ingredients. Different skin types and skin conditions may react differently to our products. It is always best to know and understand how your skin reacts to different products and ingredients. If you experienced an allergic reaction, please send a detailed description of what occurred along with the pictures to enquiry@exuviance.com.sg. Please note that issues must be reported within 14 days of receipt of item. In certain instances, a medical certificate may be requested to identify if it is the product that caused the allergic reactions.

Can I test the products before buying them online?

As we are an online store, we do not have an option to test or see the products before purchasing them. However, we do have a dedicated team of beauty experts that are ready to answer all your beauty questions. They are well-versed on every product we carry - and even use them in their daily routines. Please also check the ingredients listing before completing your purchase to identify any allergens.

How can I contact Exuviance Singapore?

We can be reached at our main office hotline at +65 6552 7787 (Monday to Friday except public holidays; 9am - 6pm).

For enquiries on Exuviance products or purchases, please email us at enquiry@exuviance.com.sg or call us at 6552 7787.