Yes, you will have to create an Exuviance account to make a purchase from our Exuviance Singapore website. Once your Exuviance account has been created, you will automatically be registered as an Exuviance Singapore Club (eClub) member, allowing us to retrieve your particulars for easy reference on your future purchases.
Creating an Exuviance Singapore account is easy!
Just follow these 3 simple steps:
1. Click on Login at the top of the page
2. Select Register
3. Fill in your personal particulars and click Submit
If you see something you would like to purchase, simply add the item into your shopping cart and proceed to check out. Follow the instructions on your screen, select your preferred payment method, and you’re done!
All payments made through PayPal or credit cards will be accepted for purchases made from our Exuviance Singapore eStore.
Deliveries are usually between Monday – Friday, 9.00am – 10.00pm. For Saturday deliveries, you will have to indicate or email us to request for it.
Free one time delivery for every order. A delivery charge of SGD$7.00 will be incurred for additional delivery or return trips required.
**Please note that we do not deliver to the following restricted places:
Alps Avenue, Changi Cargo Complex/Ferry Terminal, Airport link, Jurong Island, Lim Chu Kang, MID Bases, Sentosa, Senoko, Sembawang Park, Tanah Merah Ferry Terminal, Tuas View Extension, Changi Airports.
Self-collection of products will be available at NeoAsia (S) Pte Ltd 3-5 working days upon receiving your payment verification via email.
NeoAsia (S) Pte Ltd Address:
6 Tagore Drive
#04-07 Tagore Building
10 am – 12 pm & 2 pm – 5 pm
For more enquiries regarding your purchase on the Exuviance Singapore Online Store or directions to our office, feel free to drop us an email at firstname.lastname@example.org or call us at 6552 7787.
During festive seasons and peak periods, processing time would be within 5 – 7 working days.
As much as we would love to deliver overseas, all purchases made on the Exuviance Singapore eStore will be delivered to local addresses within Singapore only.
We know how exciting it is to receive orders on time, therefore we are unable to amend or cancel any orders as we process orders immediately when it is confirmed.
Products sold are non-returnable, neither exchangeable nor refundable unless goods are (1) damaged or faulty due to manufacturer fault. and /or (2) incorrect products deliver by us.
Please contact us immediately at email@example.com with your order number, details and an image of the faulty items received. Please do not discard the items as we will need it to be collected back by our courier.
At http://exuviance.com.sg/ , we specially curate the products we carry. The ingredients of the product are listed on the page to help you identify any sensitivities with certain ingredients. Different skin types and skin conditions may react differently to our products. It is always best to know and understand how your skin reacts to different products and ingredients. If you experienced an allergic reaction, please send a detailed description of what occurred along with the pictures to firstname.lastname@example.org. Please note that issues must be reported within 14 days of receipt of item. In certain instances, a medical certificate may be requested to identify if it is the product that caused the allergic reactions.
As we are an online store, we do not have an option to test or see the products before purchasing them. However, we do have a dedicated team of beauty experts that are ready to answer all your beauty questions. They are well-versed on every product we carry - and even use them in their daily routines. Please also check the ingredients listing before completing your purchase to identify any allergens.
We can be reached at our main office hotline at +65 6552 7787 (Monday to Friday except public holidays; 9am - 6pm).
For enquiries on Exuviance products or purchases, please email us at email@example.com or call us at 6552 7787.